Effective date: September 26, 2026
This Limited Warranty applies to products purchased from www.pickoko.com. It provides rights in addition to, and does not replace, your non-waivable statutory consumer rights.
1. Warranty Period
Pickoko provides a one-year limited warranty beginning on the delivery date, unless a product page states otherwise.
2. What Is Covered
Verified defects in materials or workmanship that arise during normal use, proper installation and reasonable care in accordance with our published care instructions — for example, faulty structural components or hardware supplied with the product, or abnormal deterioration of the finish under normal use.
3. What Is Not Covered
- Normal wear, and the natural aging or patina of materials and finishes over time.
- Damage caused by exposure to moisture or outdoor conditions without the basic care described in our care instructions, including rust or corrosion of metal components where applicable.
- Improper installation or use, including fittings or accessories unsuitable for the product or its intended purpose.
- Misuse, accidents, impacts, drops, unauthorized modification or repair.
- Minor variations in finish, texture, color or dimensions, which are natural characteristics of production and finishing, not defects.
- Damage during a change-of-mind return shipped without adequate packing.
4. How to Make a Claim
Stop using the item if continued use may worsen the damage. Email service@pickoko.com with your order number, product name, delivery date, clear photos or a short video, and a description of the issue. Do not send anything back until we authorize the return.
5. Remedies
After diagnosis, we may repair the item, replace it or a faulty part, or issue a partial or full refund as appropriate, considering the defect, the age of the item and applicable law. Replacements may be new or functionally equivalent and remain covered for the remainder of the original warranty or any minimum period required by law.
6. Shipping and Inspection Costs
For an approved covered claim, we cover reasonable authorized return shipping and charge nothing for the repair or replacement. For a claim found not covered, we will provide a quotation first, and you may decide whether to proceed.
7. Statutory Rights
This warranty is limited to the remedies described above and does not cover indirect or consequential loss. Nothing in this policy excludes or limits liability or consumer rights that cannot legally be excluded or limited, including the statutory conformity guarantees available to EU and UK consumers.
8. Contact
Warranty claims: service@pickoko.com. Please include your order number.