We'd love to hear from you. Whether you have a question about an order, a product, shipping, or anything else, the Pickoko team is here to help.
Company Information
Langfang Xuntong Trading Co., Ltd. Room 502, 5th Floor, Yuexing Plaza Office Building, Economic Development Zone, Wen'an County, Langfang City, Hebei Province, China Email: service@pickoko.com
Customer Service Email
service@pickoko.com — we reply within one business day, Monday to Friday.
Before You Write
To help us help you faster, please include:
- Your order number (starts with #)
- The email address used for the order
- Photos or a short video if the question is about a damaged, defective or incorrect item
Common Questions
- Order status and tracking: see the tracking link in your shipping confirmation email, or read our Shipping Policy.
- Returns and refunds: read our Refund & Return Policy, then email us with your order number.
- Warranty: read our Limited Warranty Policy, then email us with photos of the issue.
- Product dimensions, materials or care: check the product page first — most answers are there.
Business Cooperation
For wholesale, partnership or press inquiries, email service@pickoko.com with the subject line "Business Cooperation" and we will route your message to the right team.