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Refund & Return Policy

Effective date: September 26, 2026

Thank you for shopping at Pickoko (www.pickoko.com). We want you to be happy with every purchase. This policy explains when and how you can return an item, and how refunds work.

1. Return Window
You may request a return within 30 calendar days after delivery. For consumers in the EU and UK, this window covers and exceeds the 14-day statutory withdrawal period, and nothing in this policy limits your non-waivable statutory rights.

2. How to Request a Return
Email service@pickoko.com with your order number, the item(s) you want to return, and the reason. If the item arrived damaged, defective or incorrect, please include photos or a short video. Wait for our written authorization and the correct return address before shipping — do not send a return to the address on the original parcel without approval.

3. Eligibility
Items must be unused and in their original condition, with packaging, accessories and documentation included. Minor variations in finish, texture, color or dimensions may occur between items or production batches; such variations are natural characteristics of production and finishing, not defects, and are not on their own a reason for return. Items damaged through misuse, improper use or installation, modification, accidents, or lack of reasonable care in line with any care instructions provided (for example, damage caused by exposure to moisture or outdoor conditions without maintenance) are not eligible. Items clearly marked final sale are not returnable unless defective or incorrect.

4. Return Shipping
For a change-of-mind return, the customer pays the return shipping cost. If we sent the wrong item, or the item arrived damaged or defective, we pay the reasonable return shipping cost. Cash-on-delivery returns are not accepted. For parcels we recommend a trackable shipping service; we cannot refund a return that never reaches us.

5. Refunds
After receiving and inspecting your return, we will email you the decision. Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the refund. Original shipping charges are non-refundable unless the return results from our error or from a damaged or defective item.

6. Exchanges
To exchange a defective or damaged item for the same piece, email service@pickoko.com. Replacement is subject to stock availability.

7. Order Cancellation
You may cancel an order free of charge any time before it ships. Once shipped, please follow the return process above.

8. EU / UK Right of Withdrawal
EU and UK consumers may withdraw from the purchase within 14 days of receiving the goods and receive a full refund of the product price and standard delivery cost. Our 30-day window already gives you more time. Goods returned under the right of withdrawal must be sent back within 14 days of notifying us.

9. Late or Missing Refunds
If an approved refund has not appeared, first check your bank account again, then contact your card issuer or payment provider — posting often takes a few days. If it is still missing, email service@pickoko.com with your order number and refund confirmation.

10. Contact
Return and refund questions: service@pickoko.com. Please include your order number.