Versand

Shipping Policy

Effective date: September 26, 2026

This policy applies to orders placed on www.pickoko.com. Shipping and handling details for your specific order are always shown at checkout.

1. Order Processing
In-stock orders are normally processed within 1-4 business days after payment. During holidays, new-collection launches or other busy periods, processing may take up to 7 business days. If an item is temporarily unavailable, we will contact you by email.

2. Destinations
We ship to the countries and regions available at checkout. Some products or remote locations may not be eligible; if in doubt, email us before ordering.

3. Shipping Methods and Delivery Time
We work with established international carriers. Standard international express delivery normally takes 10-15 business days after dispatch. Economy shipping, when offered for larger or heavier items, normally takes 15-30 days. All delivery dates are estimates — customs clearance, weather and local carrier conditions may affect them.

4. Shipping Charges
Shipping charges, or free-shipping treatment, are shown at checkout before payment. A surcharge may apply for remote areas or oversized items; any such charge is always shown before you pay.

5. Tracking
We email a tracking number after dispatch. Please allow up to 48 hours for the first tracking update to appear. You can also track via the carrier's official website.

6. Customs, Duties and Taxes
The checkout page shows whether import duties and taxes are included. If they are not collected at checkout, the recipient may be responsible for them, subject to applicable law.

7. Address Accuracy
Please check the recipient name, phone number, street address and postal code before ordering. Large or oversized items may not be deliverable to PO boxes. Address changes after dispatch cannot be guaranteed, and costs caused by an incorrect address may be charged to the customer where permitted by law.

8. Delays, Loss or Damage
If tracking has not updated for an unusual period, the package arrives damaged, or delivery clearly exceeds the estimate, email service@pickoko.com with your order number, photos of the packaging and, where possible, an unboxing video. We will investigate with the carrier and put it right.

9. Contact
Shipping questions: service@pickoko.com. Please include your order number and destination country.